"No-one actively engages a broker to secure a bridge based on a rough idea or an indefinite period to completion"
Aspen Bridging aims to take the majority of business from enquiry to completion in three to 10 days under new time-based service excellence targets.
81% of cases are currently completed within 10 working days when stipulations are met, including immediate valuation and legal payment, no building surveyor, property access and quick response times from all parties.
The company also pledges to supply a fully-costed quote in the first 15 minutes and will move from a submitted DIP to a post-search DIP in a maximum of three hours.
The initial online enquiry through to post-search DIP has been created to ensure that every agreed application has the maximum chance to reach completion should the information provided remain consistent. At present 93% progress to post searches with later fall-off largely coming through customers withdrawing or down-valuations.
Ed Ahrens, managing director at Aspen Bridging, said: “In its strictest sense the message is simple, if the customer can fulfil their side, does what we ask of them and pays when requested to, they will make the timescales we are pledging. Service excellence is everything to our firm.”
Jack Coombs, director at Aspen Bridging, added: “No-one actively engages a broker to secure a bridge based on a rough idea or an indefinite period to completion, and we believe by being completely transparent on our processes, targets and requirements that very quick delivery will become standard.”